Refund policy

Return and Refund Policy

Last updated: October 6, 2026

Changed your mind? No worries. We want you to shop with confidence, so here's our returns promise in plain language.

30-day returns

You have 30 days from the date you receive your order to request a return. Items must be unused and in their original packaging, with tags attached where applicable.

How to start a return

Email us at support@getlumielle.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions and the return address.

Who pays for return shipping?

Return shipping is paid by the buyer — unless the item arrived damaged, defective, or we sent the wrong item. In those cases, we cover the return shipping and make it right with a replacement or refund, your choice.

Refunds

Once we receive and inspect your return, we'll issue your refund to your original payment method within 5–10 business days. You'll get an email confirmation when it's processed. Please allow your bank a few extra days for the funds to appear on your statement.

Damaged, defective or wrong items

Something wrong with your order? Contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — including return shipping costs.

Non-returnable items

For hygiene and safety reasons, opened personal-care items and items marked as final sale can't be returned. Gift cards are non-refundable.

Late or missing refunds

If you haven't received your refund after 10 business days from our confirmation email, check with your bank first, then email us and we'll investigate.